Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When faced with a water damage emergency, our first step is to conduct a thorough inspection of your home or property, which includes a comprehensive damage assessment. During this initial stage, our experienced professionals focus on understanding the extent of the damage to develop a tailored plan of action.

The inspection process involves identifying the source of the water damage, whether it's from a burst pipe, a leaking roof, or a natural disaster. We also assess the affected areas to determine the severity of the damage and the potential for mold growth or structural issues.

Our team uses advanced equipment, such as moisture meters and infrared cameras, to detect hidden moisture and assess the overall condition of your property. This detailed assessment allows us to create a customized restoration plan that addresses all aspects of the damage, from water extraction and drying to cleaning and sanitizing.

Throughout the inspection and assessment process, our professionals keep you informed and involved, explaining the scope of the damage and the proposed restoration plan. We work closely with you to ensure that your needs and concerns are addressed, and we strive to minimize the disruption to your life as much as possible.

At SERVPRO of Norwood/West Roxbury, we understand the urgency of water damage emergencies and are committed to providing prompt, reliable, and effective restoration services. Our goal is to restore your property to its pre-damaged condition quickly and efficiently, allowing you to return to normalcy as soon as possible.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction