Highly Trained Restoration Specialists

At SERVPRO of Norwood / West Roxbury, our staff is extensively trained in property damage restoration to provide you with the best service possible.  Our training program includes a variety of components to equip our staff with the necessary knowledge and skills:

  1. IICRC Training: Our team undergoes training from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the leading authority in the restoration industry. This training covers a wide range of topics, including water damage restoration, fire and smoke restoration, and mold remediation.

  2. Employee Certification Training: We provide comprehensive training for all employees to ensure they are proficient in all aspects of property damage restoration. This includes hands-on training and assessments to demonstrate competency.

  3. Initial Franchise Training: When new team members join they undergo thorough initial franchise training to familiarize themselves with our processes, equipment, and standards. 

  4. e-Learnings: Our staff has access to a range of e-learning modules that cover various topics related to property damage restoration.

  5. Continuing Education Classes: our team participates in regular continuing education classes. These classes cover a wide range of topics and help our team deliver the highest level of service to our customers.

By investing in the training and development of our staff, we ensure that they are prepared to handle any restoration job efficiently and effectively. When you choose SERVPRO of Norwood / West Roxbury, you can trust that you are getting the best-trained professionals in the industry.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Norwood / West Roxbury offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)