SERVice Above The Rest!

3/20/2019 (Permalink)

Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

• A National Call Center to achieve prompt handling of the claim.
• Implementation of best practices and job process programs.
• National Accounts qualification criteria and annual compliance checks.
• Crew and vehicle standards.
• Insurance requirements.
• File documentation requirements.
• Quality assurance program.

Serving Adjusters and Their Clients

SERVPRO of Norwood/West Roxbury's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of Norwood/West Roxbury's documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.