Recent General Posts

3 Categories of Water Damage

5/16/2017 (Permalink)

According to IICRC Standard and Reference Guide for Professional Water Damage Restoration (IICRC S500), there are three categories of water that cause damage in buildings. They are summarized as follows:

Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade. Examples: burst water pipes, failed supply lines on appliances, vertically falling rainwater.

Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.

Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans. Examples: sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes. There are two ways in which water enters a building as a result of wind storm damage:

April School Vacation

3/29/2017 (Permalink)

It is hard to believe that April school vacation is only one month away! Will spring time be in full effect or will there still be snow on the ground, only time will tell. Regardless, finding ways to keep your little ones entertained can be challenging. Let SERVPRO® of Norwood and West Roxbury help! We have partnered with Monster Mini Golf of Norwood to offer two, $25 gift certificates just in time for school vacation. Simply download a copy of our latest word search form, fill it out and submit it to us by Friday, April 7th. We will announce the winners on the following Tuesday, April 11th. Simply click the image below to download the word search form. Visit the Monster Mini Golf Norwood website,, to see all that they have to offer.

2017 Scholarship

3/29/2017 (Permalink)

It is our pleasure to announce to you that we will once again be offering the SERVPRO of Norwood and West Roxbury (SNWR) Scholarship Award. We have made some significant changes this year. Most notably; unlike last year in which we offered one scholarship to the school districts we serve this year we will be offering one scholarship to EACH district! The 2017 SNWR Scholarship Award details are as follows:

  • The 2017 SNWR Scholarship Award is a onetime payment in the amount of five hundred dollars ($500)
  • The winner of the award will be announced on Friday, June 2nd 2017
  • The Scholarship will be administered by SERVPRO of Norwood and West Roxbury
  • A selection committee, comprised of the owner, Michael Callahan, myself and three other volunteers, will be formed to review all completed applications
  • The criteria for the award are as follows:
    • Applicants must be a member of the Dedham high school graduating class of 2017
    • Applicants must have legal residence in Dedham
    • Applicants will need to submit a complete the application form process by Friday, April 21st 2017
    • Applicants must have averaged a 2.5 GPA or better for the last four (4) reporting terms (second semester sophomore year to first semester senior year)


3/22/2017 (Permalink)

For homeowners, property managers, businesses owners, and insurance providers alike SERVPRO® of Norwood and West Roxbury is the area's premier disaster cleanup and restoration authority that delivers a wide array of high caliber remediation services. How do we accomplish that you may ask, by empowering our certified technicians to offer personalized solutions to our customers so that they may realize accelerated recovery times. This is facilitated through the high level of professional development and training of our technicians because only SERVPRO® franchisees have access to the extensive SERVPRO® network, its professionals and equipment allowing us to arrive faster to any size disaster as well as offer continued support after the job is done.

Helping the Neponset Valley community to make it "Like it never even happened" since 2011.

The SERVPRO Difference

3/17/2017 (Permalink)

Professionalism what does that mean to you? We at  SERVPRO of Norwood and West Roxbury would like to tell you what it means to us. Our technicians go through an extensive vetting and training process. Every technician must pass a 7 year background check which includes a CORI check. Not only are they certified in Fire, Water, Mold and Bio Hazard remediation but they are also OSHA 10 certified which means they are trained in recognition, avoidance, abatement and prevention of safety and health hazards on the job site. Our equipment is meticulously maintained and regularly upgraded with the latest in remediation technology. All of this allows us to offer the best and most professional remediation experience to our clients. Disaster remediation does not need to be disastrous. Call us and we will make it made it "Like it never even happened.”

Rain, Rain Go Away

1/18/2017 (Permalink)

There is good news in the weather forecast for those of you that do not like to shovel their driveways, no snow! There is rain, however, and cold weather - that means ice! Be sure to grab your ice melt at your local hardware store while supplies last and be careful in the evenings on your commute home as the chance for black ice will be great. As always, for the latest weather forecasts visit The Weather Channel's website.

October's Winner

10/5/2016 (Permalink)

Are you receiving our Newsletter? In the latest issue we announced October's office breakfast winner, rang in Breast Cancer Awareness month with "7 Things You Should Know About Getting A Mammogram" from the American Cancer Society and showcased one of our commercial dehumidifiers. Click here to view our current Newsletter and to sign up to receive it automatically.

National Preparedness Month

9/7/2016 (Permalink)

September is recognized as National Preparedness Month (NPM) which serves as a reminder that we all must take action to prepare, now and throughout the year, for the types of emergencies that could affect us where we live, work, and also where we visit. Does your family have an Emergency Communicaiton Plan? Visit by clicking the image below to learn how to design your family's plan.

Helping Kids Deal With Bullies

8/18/2016 (Permalink)

Everyone at SERVPRO® of Norwood and West Roxbury would like to help you and your family prepare for the upcoming school year. During the month of August we will be focusing on Back 2 School tips. The American Academy of Pediatrics offers tips for kids from how to make the first day easier to what to do when your child is bullied. Visit for complete details.

Back 2 School Tips for Parents

8/11/2016 (Permalink)

Everyone at SERVPRO®  Norwood and West Roxbury would like to help you and your family prepare for the upcoming school year. During the month of August we will be focusing on Back 2 School tips. Starting the new school year can be a time of great excitement... and anxiety. Help calm your child's fears (and your own) with these teacher-approved tips provided by PBS Parents.

Back 2 School

8/3/2016 (Permalink)

Are you receiving our Newsletter automatically? If not, you are not receiving our latest promotions, gaining critical industry updates, learning about local business events or receiving our helpful tips. In this edition we announced our August Bobble Head winner, gave our first back to school tip of the month and highlighted the Injectidry HP-Plus!

Click here to view our current Newsletter and sign up for automatic delivery!


7/13/2016 (Permalink)

Are you receiving our eNewsletter? If not you are missing out on learning about upcoming events, fire safety tips and our new performance air movers! Click here to view our current eNewsletter and join our mailing list.


6/8/2016 (Permalink)



Last year we announced the creation of the SERVPRO® of Norwood and West Roxbury Scholarship Award. This scholarship was in the amount of one thousand dollars ($1,000) and was open to students graduating this year in the towns of West Roxbury, Dedham, and Westwood. The purpose of this award is to recognize a student who exhibits excellence in academics, civic engagement and community service. Thank you to all those who applied!

This year we would like to congratulate Hanna from Westwood for winning our award!

May Is National Electrical Safety Month!

5/18/2016 (Permalink)

Don't Overload Your Home

According to the National Fire Protection Association, 47,700 home fires in the U.S. are caused by electrical failures or malfunctions each year. These fires result in 418 deaths, 1,570 injuries, and $1.4 billion in property damage. Overloaded electrical circuits are a major cause of residential fires. Help lower your risk of electrical fires by not overloading your electrical system. Visit the the Electrical Safety Foundation International website, ESFI, to learn more about electrical safety in your home.


4/5/2016 (Permalink)

Previous Bobble Head winner - Christine from Patterson Insurance

Check out our latest Newsletter. We announced our April Bobble Head winner and reminded everyone that the deadline to enter our latest word search campaign is this Friday, April 8th. Also, commercial property owners we given an outline of the benefits on our ERP program!

Are you not receiving our Newsletter automatically? If so, you are not receiving our latest promotions, gaining critical industry updates or learning about local business events in our community. Click here to view our current Newsletter and sign up for automatic delivery!

Happy New Year!

12/30/2015 (Permalink)

Wishing you and yours a very happy, safe, and prosperous New Year!

Best Wishes,
Michael Callahan

Winter Advisory

12/23/2015 (Permalink)

Do Not Let This Happen To YOU!

Water actually begins to expand once the temperature drops to 37ºF, putting strain on pipes and increasing the risk of rupture! Now is the time to ensure proper insulation of any exposed pipes. Additionally, it is always a good idea to shut off any external water sources. We hope you will not be impacted by the winter weather this year, but in case disaster strikes, the EPA has developed a quick reference guide to help you prepare for the removal of flood water. Click the link, SERVPRO of Norwood and West Roxbury, to visit our franchise company page and download the fact sheet. 

We are here to help too! Our certified technicians are available 24 hours a day. Give us a call and we will make it like it never even happened.